This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from carvibe (referred to as the “Site”).
1. Personal Information We Collect
When you visit the Site, we collect two main types of information:
Device Information (Automatically Collected)
When you browse the Site, we automatically collect certain information about your device and interaction with the Site. We refer to this as “Device Information.”
We collect Device Information using the following technologies:
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“Cookies”: Data files placed on your device or computer that often include an anonymous unique identifier.
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“Log files”: Files that track actions occurring on the Site, collecting data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
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“Web beacons,” “tags,” and “pixels”: Electronic files used to record information about how you browse the Site.
Device Information Collected Includes: Web browser, IP address, time zone, cookies installed, individual web pages/products viewed, websites/search terms that referred you to the Site, and information about how you interact with the Site.
Order Information (Provided by You)
When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you. We refer to this information as “Order Information.”
Order Information Collected Includes: Your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
When we refer to “Personal Information” in this Privacy Policy, we are talking about both Device Information and Order Information.
2. How Do We Use Your Personal Information?
We use the Personal Information we collect to run our business and provide our services:
Using Order Information
We use the Order Information primarily to fulfill any orders placed through the Site. This includes:
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Processing your payment information.
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Arranging for shipping.
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Providing you with invoices and/or order confirmations.
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Communicating with you regarding your purchase.
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Screening our orders for potential risk or fraud.
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Providing you with information or advertising relating to our products or services, when in line with the preferences you have shared with us.
Using Device Information
We use the Device Information to:
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Help us screen for potential risk and fraud (in particular, your IP address).
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Improve and optimize our Site (e.g., by generating analytics about how our customers browse and interact with the Site).
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Assess the success of our marketing and advertising campaigns.
3. Sharing Your Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example:
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We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy.
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We share Order Information with PayFast (Payment Processor) and Courier Guy (Shipping Provider) to facilitate payment and delivery.
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We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
4. Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
5. Changes
We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised policy on this page.
6. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@carvibe-sa.co.za.